Site Service Provision

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Scale your site operations with experienced clinical research professionals while retaining full operational control over your study

Site Service Provision (SSP) is a flexible operational support model designed for sponsors and CROs that need to strengthen investigator site capacity while retaining full oversight of study execution.

Pratia provides experienced clinical research professionals who integrate directly into investigator site teams, expanding operational capacity wherever additional support is needed. Whether supporting patient-facing activities, study coordination, regulatory processes or data management, our teams work as a seamless extension of the site to help keep studies on track.

Designed for multicentre studies across a wide range of therapeutic areas, SSP helps overcome one of the most common barriers to successful trial delivery: limited site resources.

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Built for every stage of clinical trial delivery

Tailored service that helps sponsors and CROs increase site capacity, maintain quality and accelerate execution.

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Clinical Research Coordinators

Dedicated CRCs / Site Coordinators on FTE, per-visit or hourly engagement.

Study Nurses & Data Entry

Specialist nursing and data-management capacity for trial-heavy sites.

Patient Retention & Visit Management

Continuous on-study communication, visit scheduling, and loss-to-follow-up minimisation.

Regulatory & MoH/EC submission

Local-language regulatory filings and competent-authority correspondence.

Quality & Query Resolution

Query KPI >85%, eCRF compliance discipline, monthly KPI reporting

Feasibility & Site Selection

Network-density feasibility, site selection, start-up acceleration.

Why sponsors and CROs choose Pratia SSP

With decades of clinical research experience and operations spanning multiple countries, Pratia delivers scalable site support that combines local expertise with global consistency. Our SSP model helps sponsors and CROs increase site capacity, accelerate study delivery and maintain high operational standards across every stage of the trial.

Global reach, local expertise

Operate across multiple countries with a single, consistent SSP model. Our local teams understand national regulatory requirements while delivering the same quality standards, processes and governance across every market.

Experienced clinical research professionals

Access highly qualified Study Coordinators, Research Nurses, Data Entry Specialists and other dedicated site professionals with extensive clinical trial experience across a broad range of therapeutic areas, including complex studies.

Fast deployment and seamless integration

Our teams can join your study at any stage, integrate quickly with existing site workflows and begin supporting operations without disrupting study execution.

Flexible, scalable support

Scale site resources up or down as study demands evolve. Whether you need support at a single site or across an international programme, our SSP model adapts to your operational needs.

Built on quality and compliance

Our operations follow robust SOPs, ICH GCP-aligned processes and KPI-driven performance management, ensuring consistent quality, regulatory compliance and reliable study execution.

More time for patients

By taking over operational responsibilities, our teams allow investigators to focus on patient care while improving study coordination, communication and participant retention.

Proven at scale

Clinical operations require more than experience – they require consistency at scale. For more than two decades, Pratia has helped sponsors and CROs expand operational capacity across international clinical trials, delivering standardized processes, experienced teams and measurable performance across multiple countries.

600+
clinical studies supported every year
300+
trained clinical research professionals
20+
years of Site Service Provision experience
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Trusted across the industry

80% of the Top 10 global pharmaceutical companies and 4 out of the Top 5 CROs work with Pratia.

85% Query KPI

eCRF compliance improved from 51% to 81%

Operational deployment within 1–2 weeks

Minimum nine-month staff retention on study

Trust is the foundation of every successful partnership.

Our strength lies in understanding our clients’ challenges and working collaboratively to deliver tailored solutions that accelerate clinical development.

Portrait of Chloe Rose

Chloe Rose

Executive Director Portfolio Management

Getting started takes just one conversation. We'll take care of the rest

  • Contact us

  • Let's discuss your project

  • Receive your tailored SSP proposal

  • Get your study moving

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Frequently Asked Questions

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